A free or paid event can collect registrations online, issue a ticket with its own code, and let you check people in on the day. Here is how to set up ticketing and follow your registrants from start to finish.
Choose free or paid
Ticketing is set on the second step of creating (or editing) an event, in the Ticketing section.
- Open your event, then move to step 2.
- Choose Free or Paid.
- For a free event, turn on Registration required if you want to collect registrants in advance.
Note: selling paid tickets requires Sanctumel Pay to be active (banking details validated). Until then, the Paid option stays locked and you are invited to set up payouts in the banking settings.
Create ticket categories
For a paid event, you set the price per category rather than a single rate.
- First pick the currency (EUR, USD, XAF, CDF, GBP).
- Enable one or more categories: Standard, VIP, Child.
- Enter the price for each enabled category.
Categories are created automatically for the event. The price shown on the public page is the lowest of your categories.
Tip: only enable the categories you actually need. A single Standard ticket is enough for most events; add VIP or Child only when your pricing calls for it.
Cap seats and set a deadline
On the same step, you can frame registrations.
| Setting | Effect |
|---|---|
| Maximum capacity | Number of seats; leave empty for unlimited |
| Registration deadline | Closes registrations automatically at the chosen date |
| Request field | Adds a free-text question for the registrant (meal, transport, etc.) |
How people register
Once the event is published, it has a public page styled with your church branding, a shareable link, and a QR code with your logo.
- For a free event, the registrant fills in their details and receives a confirmation.
- For a paid event, they pick a ticket category and pay online through Sanctumel Pay.
- Each ticket gets a unique code used to check the person in.
You can also register someone manually from the event's Registrations tab, handy for on-site payment or an invitation.
Register a family in one go
One person can register a whole household without filling in four forms. The public form asks who is coming with you, and each named person gets their own ticket in their name.
- Fill in your details as usual.
- Under Who is coming with you?, click Add a person for each companion.
- A first name is enough: the surname falls back to yours if left empty.
- The number of tickets follows the list automatically.
Note: the ticket count and the list of names are not set separately. That is deliberate: otherwise they could drift apart, and someone would be turned away at the door over a ticket that was never paid for.
What it changes at the door
That is where the difference shows.
- Scanning the mother's ticket shows her name, not the buyer's.
- A ticket already scanned does not block the others: everyone has their own code.
- The door list shows one line per person. You search for "Kabeya" and find her, even though the father paid.
- The registration is only marked complete for that family once everybody is in.
Numbered seats follow the same logic: each person can have their own.
If you name nobody
Nothing changes. You can still take several tickets without giving names: they all stay in the buyer's name, as before. Registrations already recorded are untouched.
Track registrants
Inside the event, the Registrations tab lists everyone registered in real time.
- The payment status is shown (paid, free).
- The ticket code and category appear for each registrant.
- You can export the list and the check-in sheet as PDF.
Refund a ticket
Someone drops out, the event is postponed, a category was charged at the wrong price: refunds are issued from the console, not from your payment tool.
- Open the event, Registrations tab.
- On that person's row, click Refund.
- Leave the amount empty to return everything, or enter an amount for a partial refund.
- Write the reason: it stays attached to the registration and appears in your accounts.
The money leaves your church account and goes back to the buyer. Our commission is returned to you in proportion to what you give back: refunding half the ticket returns half the commission.
Two lines appear in your accounts, not one: the money out for the amount refunded, and the commission coming back to you. That is what keeps your trial balance correct without a single manual entry.
Note: cancelling a registration does not refund it. These are two separate steps, in whichever order you prefer. A cancelled registration stays refundable as long as the ticket was paid.
A ticket can be refunded several times in instalments, up to the amount that was paid. The list shows the running total already returned under the ticket amount, and the button disappears once the ticket is fully refunded.
Check people in on the day
The Check-in tab lets you verify tickets at the door.
- Open the Check-in tab in the event.
- Type or scan the ticket code.
- Validate: the name and category appear if the ticket is valid.
A ticket already checked in is flagged to avoid duplicates, and an unknown code is rejected. Check-in stats update live.
Warning: a ticket can only be checked in once. If the system says "already checked in", that person has already entered with this code.