Once registration is open, every event gathers its participants in one place. From the event's details, you can see who signed up, check people in at the door, and print the lists you need. Here is how it works.
Open the registration list
- Open Events and click the event you want to see its details.
- At the top of the details, click the Registrations tab (the number of registrants is shown in brackets).
- The list loads: each person appears with their name, email, ticket category if any, and status.
For each registrant, you can tell at a glance whether they are already checked in, awaiting payment, or on the waiting list. If you enabled a request field at registration (dietary needs, transport, etc.), the answer appears under the name.
Note: an event can welcome people from outside the church, not only your members. Everyone appears in the same list.
Add a registrant manually
Some people sign up on site or by phone. You can add them yourself without using the public page.
- In the Registrations tab, click Register.
- Enter the first and last name (required), then the email and phone if you have them.
- Confirm: the person joins the list right away.
Tip: this button only appears when registration is enabled for the event. If you do not see it, open registration in the event's settings first.
Check people in
On the day of the event, the Check-in tab is used to validate arrivals at the door.
- Open the Check-in tab.
- Type (or scan) the ticket code, in the format
EVT-XXXX-XXXX-XXXX, then validate. - A message confirms the entry:
| Result | Meaning |
|---|---|
| Validated | The person is admitted, and their name is shown. |
| Already checked in | The ticket has already been used to enter. |
| Invalid | The code does not match any registrant. |
The field clears after each validation so you can process arrivals quickly. At the bottom of the tab, a live counter shows how many people are registered, already checked in, and waiting.
Warning: check-in is final for a given ticket. The same code cannot be validated twice, which prevents duplicate entries at the door.
Export the list as a PDF
You can print two documents from the Registrations tab, in your church's colours.
- In the Registrations tab, find the export buttons above the list.
- Choose the document:
- Registration list: the full summary of participants.
- Check-in sheet: a tick-off list, handy for welcoming people without a screen.
- The PDF is generated on your device, ready to print or share.
Note: PDF export depends on your plan. If the buttons do not appear, the feature is not included in your current plan.
Sending a reminder to a group
"Three days to go", "your payment has not arrived", "the street-side car park will be closed". Today those messages go out from a personal mailbox, with addresses copied into a "bcc" field, which exposes your attendee list to the first "reply all".
- Open the Registrations tab.
- Click Send a reminder and choose who will get the message.
- Write the subject and the text, then send.
| Group | Who receives it |
|---|---|
| Awaiting payment | Those whose ticket has not been paid. |
| Not yet checked in | Confirmed registrations that have not come through the door. |
| Waiting list | Those waiting for a place to free up. |
| All registrations | Everybody, except cancellations. |
Note: you choose a CRITERION, never a list of addresses. The server works out the recipients, and they necessarily belong to this event. Cancelled registrations are never chased: those people said no.
The message goes out in your church's name, in each recipient's own language, and a reply lands on the church's contact address. One line appears in the activity log for the whole send.
Transferring a ticket to somebody else
Somebody can no longer come and gives their place to a friend. Without this, you have to cancel and re-register, which loses the payment, the seat and the session, and puts the place back on sale in between.
- In the registration list, click Transfer on the row concerned.
- Enter the new holder's name, and their email if you have it.
- Confirm.
What changes: the name, the email, the phone. What does not change: the payment, the numbered seat, the session, the ticket category.
Note: a new ticket code is issued and sent to the new holder. The old one no longer works. That is necessary: the previous holder received their code by email, and leaving it valid would let two people turn up with the same ticket, first come first in.
A ticket that has already been scanned cannot be transferred: the person is inside, there is no place left to give.